Policies include suspending service disconnections, waiving new late payment charges, and reconnecting customers
PHILADELPHIA, PA (April 16, 2020) — To offer continued assistance to customers impacted by the COVID-19 pandemic, PECO is extending its support policies, which include suspending service disconnections, waiving new late fees, and reconnecting customers who were previously disconnected, through at least June 1.
The company’s COVID-19 policies, designed to help ensure all customers have access to safe and reliable electric service during this critical time, launched in mid-March with PECO’s announcement to suspend service disconnections and waive new late payment charges for all of its customers. The commitment was extended shortly thereafter to reconnect customers who previously had their power disconnected.
“We recognize the impact of COVID-19 on our customers and communities has been greater than anyone could have imagined, with many experiencing financial difficulties and uncertainty about the future,” said Mike Innocenzo, PECO president and CEO. “We remain committed to every customer through difficult times, and we will continue to support our communities in need. During this pandemic, we will power through together.”
Customers who are challenged to pay their energy bill should contact PECO customer care as soon as possible at 1-800-494-4000. PECO will work closely with customers to waive late payment fees, avoid having their service shut off, discuss reconnections, and determine eligibility for assistance programs. PECO representatives can also discuss payment options, like budget billing, which averages payments over a 12-month period to help customers manage their monthly energy bill, or flexible payment arrangements that offer individually tailored payment installment plans.
Throughout the year, PECO offers many other programs to help customers manage their energy costs and save money. Existing assistance programs include:
- Customer Assistance Program (CAP): An annual credit based on household income and energy use.
- Low-income Home Energy Assistance Program (LIHEAP): A federal grant program to help low-income customers manage their energy costs and ensure service during the heating season.
- Matching Energy Assistance Fund (MEAF): A program funded by voluntary contributions of customers and matched dollar for dollar by PECO for up to $1,000 in total assistance for those who qualify.
- Customer Assistance and Referral Evaluation Services (CARES): A referral and information service designed to assist customers who have special needs or extenuating circumstances that prevent the payment of their utility bill.
To ensure customers receive the most up-to-date information from PECO, they are encouraged to register for “My Account,” an easy, online interactive tool that provides customers with the ability to set alerts and provide important contact information. Visit peco.com/myaccount or PECO’s free mobile app to learn more about these programs.
