Due to ongoing economic hardship created by the COVID – 19 pandemic:
Penalties and fees on delinquent accounts are waived until further notice.
However, your past-due total will continue to grow with each missed payment. Don’t wait until you have a big debt and shutoffs resume this spring. Call 215-685-6300 or go to our assistance page at https://www.phila.gov/water/educationoutreach/customerassistance/pages/default.aspx
Discounted rates through assistance program, now available to more people than ever.
New and expanded payment agreement options with lower down payments and extended repayment periods of debt forgiveness for those who qualify.